Privacy Policy

Overview

Scale & Mercer (“Scale & Mercer”, “we”, “us”) operates scalemercer.com and provides revenue-operations services to Shopify brands. This policy explains what information we collect through this website, how we use it, and the choices you have.

Information we collect

Information you give us: when you book a call, request a revenue-leak audit, or email us, we collect the details you provide — such as your name, work email, company, store URL, and the contents of your message.

Information collected automatically: like most websites, we collect basic technical data such as your device and browser type, referring pages, and how you interact with the site. This helps us understand performance and improve the experience.

How we use information

We use the information to respond to your inquiries, prepare and deliver the services you ask for, operate and improve the website, keep it secure, and meet legal obligations. We do not sell your personal information.

Sharing and disclosure

We share information only with service providers who process it on our behalf (for example, hosting, email, scheduling, and analytics providers), when required by law, or in connection with a business transfer such as a merger or acquisition. These providers are bound to use the information only to provide services to us.

Cookies and analytics

We may use cookies and similar technologies to remember preferences and measure aggregate usage. You can control cookies through your browser settings; disabling them may affect some functionality.

Data retention

We keep personal information only as long as needed for the purposes described here, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below and we will respond as required by applicable law.

Security and international transfers

We use reasonable administrative, technical, and physical safeguards to protect your information. As we and our providers operate in different regions, your information may be processed in countries other than your own; where required, we put appropriate protections in place.

Children’s privacy

This website is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date below and, where appropriate, provide additional notice.

Contact

Questions about this policy or your information? Email info@scalemercer.com. Scale & Mercer is based in Toronto, Ontario, Canada.